The SAMi Support topics are the important help documents that can be accessed from SAMi API Marketplace Portal. The PO can access these documents as self-help guides to follow and perform specific functions at the SAMi Portal.

The following SAMi Support Help topics are covered herewith:

1 Scenario 1: To Manage SAMi Support from all pages in SAMi
2 Scenario 2: Search Help Topics

Scenario 1: To Manage SAMi Support from all pages in SAMi

The Product Owner will be allowed to get support from All pages of SAMi Portal. By navigating to the Help icon on Home page and any other SAMi Portal page, the PO will be able to view the SAMi support pages.

Access SAMi Support

Step 1: Login as a Product Owner.

Step 2: Enter the SAMi Portal URL in the browser, and press Enter.

Step 3: Enter the Email and the Password in the respective fields and click Login.

You will land on to the Product Owner Dashboard.

Step 4: Clicks on Home page icon on the main menu.

The PO will land onto the Home page.

Step 5: In Home page, the PO clicks on the (?) Support Icon.

The PO will be able to view a window expanding with a list of support documents (Learn More/ How to:). The PO will be able to open and view any of these specific documents for understanding specific features of SAMi and perform relevant operations.

Search Help Topics

The PO will be able to search specific topics by using the Support Search field and accessing a specific help topic.

Step 1: Enters the Help Topic name in the search field.

Step 2: Clicks on Search icon.

The relevant help topics appear in the Support Window to open and view.

PO can be able to Navigate quickly the links provided in Learn more/How to:

Create a Product
Community Help Topics
Manage Rate Plans
Update a Product

For instance, if the PO clicks on Create a Product Help link. The PO will be redirected to the https://www.mysami.io/documentation/create-a-product/ website page with the Create a Product Document opened.

Note: Similarly, click on any of the SAMi Support Help topics from any of the main pages of SAMi API Marketplace portal to open and view the documents in https://www.mysami.io

Scenario 2: Search Help Topics

The PO will be able to search specific topics by using the Support Search field and accessing a specific help topic.

Step 1: Enters the Help Topic name in the search field.

Step 2: Clicks on Search icon.

The relevant help topics appear in the Support Window to open and view.

PO can be able to Navigate quickly the links provided in Learn more/How to:

Create a Product
Community Help Topics
Manage Rate Plans
Update a Product

For instance, if the PO clicks on Create a Product Help link. The PO will be redirected to the https://www.mysami.io/documentation/create-a-product/ website page with the Create a Product Document opened.

Note: Similarly, click on any of the SAMi Support Help topics from any of the main pages of SAMi API Marketplace portal to open and view the documents in https://www.mysami.io

Contact Us

To raise a request for an issue as a Product Owner do the following:

Click on the Question Mark icon from any SAMi page.
The SAMi Support window expands, click on Contact Us link at the bottom.

A Contact Us form appears.

In the Contact Us form, enter the following:

Phone Number
Organization Name
Subject
Issue Type and scroll down the window to view more fields, as shown below.

Upload Attachment, if any.
Type-in the Description in the text area provided.

3. Click Submit.

A success message appears stating, “Thank you for contacting us. We received your request and SAMi customer support will reach out to you soon.”

The Request is sent to the SAMi Admin and an email is sent to the Product Owner with the required information provided in the form.

SAMi Version

The SAMi version link provides the information on the current version of SAMi. To know the SAMi version click on the SAMi Version link on the Support window.

The About SAMi dialog box appears displaying the current installed version for instance, 2.835, updates installed, Yes or No. And, Patches installed, Yes or No.

Click Close Panel to close the dialog box.

Request Environment Access

The Request Access Form can be used by the Product Owner to provide the required information:

The requestor PO needs to fill in the following details:

Subject, if the Provider Group is selected, more fields appear to be provided. As shown below.

Fill in the following information:

Group Name
Gateway
Environment
Alias/Deployment Target

Clicks on the Submit button.

The request is submitted to the SAMi Admin. A success message appears.